Contact and FAQ
Order FAQ
1. Do you accept returns or exchanges?
If there is a problem with your order please get in touch!
Returns of posters will be accepted after 14 days of you receiving your order. Returns will incur a 20% restocking fee and you must return the item at your own expense if you simply change your mind. Sadly, too many poster artists are being targeted due to scalpers attempting to sell the posters at an astronomical profit on eBay at the expense of real fans and independent artists. If the poster doesn’t sell on eBay people are demanding a return. I know there are always exceptions and circumstances may be different for everyone. If this is the case get in touch and we can try and work something out!
If your order is damaged please contact me and we can see if we can file a claim with the shipping company. I’ll need photographic evidence for this.
2. How long does international shipping take?
This can depend on the country and if customs gets a hold of your order. Standard shipping from the UK to Europe can take up to 1-2 weeks usually, and to the US/Canada it can usually take anywhere from 2-4 weeks standard shipping. Up to 6 weeks during Christmas and if customs inspects your parcel.
3. Can I pay extra to get priority shipping with a tracking number?
Right now all international orders must go tracked and you have an option to pay for tracking if you are a UK customer.
4. Do you refund customs charges?
No, I’m afraid not as we have no control on custom charges of your country.
5. The parcel is taking longer than I think it should, what should I do?
Please double check your order confirmation and make sure the address you provided is correct and if it is, have a chat with your Post Office to see if they have it on hold. If the address is correct and it’s been longer than 4 weeks please do get in touch.
6. When do you dispatch orders?
We usually dispatch between 4-7 working days as we go to the post office once a week. On larger stock releases this can take longer but will say clearly in the listing if this is the case. You will be notified when your order has shipped.
7. Are you selling any more artist proof Metallica S&M2 posters?
Nope, they sold out in minutes , sorry! There were only 230 of them and thousands of people wanting them.
8. Can I send you some posters/MagicThe Gathering cards to you to sign and send back?
No, sorry !! There is way too much risk with sending and receiving things and I just hate doing it!!
9. NEW- I live locally, can I collect my order from you in person?
Hello local person! I’m afraid not, my stock is handled by my assistant at their house. They also have other part time jobs and commitments and arranging a time to collect your order is inconvenient for them. I’m sorry!
Art FAQ
1. Can I use your art as a tattoo?
Sure. However please either buy something off the shop or purchase the Tattoo ticket to help me to continue to create and please respect my work by not selling the design to the studio or using a piece that has been specifically commissioned by a client. As a full time artist every sale is greatly appreciated.
If you or the tattoo artist wants to upload the design to social media please be a lamb and credit me as the original artist! Plus I love seeing them! Do invest in a tattooist who is well skilled in intricate inking and chat with them on the best placement and minor adjustments to suit the contours of the body.
2. Will you scan in that piece, or make adjustments so I can get it as a tattoo?
No. Sorry.
3. Do you take free art requests?
No. Sorry. Occasionally charity work is considered if the schedule is free.
4. What materials do you use?
Pitt pens, ink pens and watercolour paper. Digital art is usually done on the IPad Pro 9.7 using Procreate and the Ipencil.
5. Do you take on commercial work?
Sometimes! Prices do range for commercial work please use the contact form for a quote. Prices vary depending on usage and complexity. Please include your time frame, budget and idea clearly in your message.
Private commissions are closed unless you are willing to pay commercial prices.
6. Do you have any APs left over?
If they are not on the shop I don’t have them! However I am a supporter of non profit Given To Live who often send me posters to sign and send back to them for charity. Please check them out and support a good cause!
Get in touch
NEW- If you are asking about an order you placed on the Metallica website, or any other shop that isn’t this one, this isn’t something I can help you with! You’ll need to contact wherever you bought it from!
NEW- Please note that I no longer take on private commissions (tattoo designs/pet portraits that sort of thing) as I am mostly fully booked with commercial work. If you have a commercial project do get in contact with a brief synopsis of what you would like, your budget and your deadline.